We take privacy matters seriously. We are committed to respecting your concerns about privacy and respect your right to receive only communications that you wish to receive.
To read this Policy in French, please click here.
"Personal information" means information that allows to identify an individual, directly or indirectly. This information may include your name, mailing address, e-mail address and telephone number.
Personal information does not include information that has been anonymized or aggregated in such a way that there is no serious possibility it can be used to identify an individual, whether on its own or in combination with other information.
This is a Canadian website and is subject to any applicable laws of Canada. Duchesnay Pharmaceutical Group will disclose personally identifiable information without your permission when required by law, or in good faith belief that such action is necessary to investigate or protect against harmful activities to this site, or property (including this site), or to others.
Your personal information may be stored in Quebec (Canada). Where appropriate, your personal information may be processed in any country where we have facilities or in which we engage third party service providers. As a result, your personal information may be transferred to countries outside your country of residence, which may have different data protection rules than in your country. While such information is outside of your country, it is subject to the laws of the country in which it is located, and may be subject to disclosure to the governments, courts or law enforcement or regulatory agencies of such other country, pursuant to the laws of such country.
However, our practices regarding your personal information are at all times governed by this policy and by applicable Canadian and Quebec privacy laws.
In the case of any cross-border data transfers (the transfer of your personal information to other countries), Duchesnay Pharmaceutical Group will put in place appropriate safeguards to provide an adequate level of protection.
If we need to collect personally identifiable information such as the name, sex, email, phone number, country, province, postal-code, or any medical specialty from you to provide you, notably through the Medical Information Form, with a particular service, we will ask you to voluntarily supply us with the information we need, in order to obtain your consent, or as permitted or required by law.
Typically, we will seek your consent at the time your personal information is collected. If we want to use your personal information for a purpose not previously identified to you at the time of collection, we will seek your consent prior to our use of such information for this new purpose.
Note that we also collect information voluntarily provided by individuals when they interact with us including in person, by phone.
We use personal information in a variety of ways to conduct our business and pursue our business interest, in particular to:
We may use your personal information for other purposes for which we have obtained your consent, and for such other purposes as may be permitted or required by applicable laws.
Our websites do not collect personally identifiable information about you unless you voluntarily provide it to us.
When you visit our websites or use our Services, we may collect certain technical information automatically, such as your IP address, device information, information about the network you use to access the Services, browser type and version, your activities while using the Services, sites or services previously visited, and content you see or click on. We use this information to understand and analyze trends, administer the Services, learn about user behavior, and gather demographic information about our users as a whole.
We do not permit the sale of personally identifiable information and will not use the information we receive for commercial purposes.
Although we try to avoid sharing your personal information with third parties where possible, we have set out below the instances in which such sharing may occur.
We may use and disclose your information when we believe such use or disclosure is permitted, necessary or appropriate:
In addition, we may transfer your personal information and other information to a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, brands, affiliates, subsidiaries or other assets.
We also rely on third party service providers to perform a variety of services on our behalf such as:
If we otherwise intend to disclose your personal information to a third party, we will identify that third party and the purpose for the disclosure and obtain your consent.
We will use, disclose, or retain your personal information only for as long as necessary to fulfill the purposes for which that personal information was collected and as permitted or required by law or for other legitimate purposes such as disaster recovery, resolving disputes, and enforcing our agreements. In some cases, we anonymize personal information, for serious and legitimate purposes, so that there is no serious possibility of linking the anonymized date back to an identifiable individual, directly or indirectly.
We have implemented physical, organizational, contractual, and technological security measures with a view to protecting your personal information and other information from loss or theft, unauthorized access, disclosure, copying, use or modification. We have taken steps to ensure that the only personnel who are granted access to your personal information are those with a business ‘need-to-know’ or whose duties reasonably require such information.
Despite the measure outlined above, no method of information transmission or information storage is 100% secure or error-free, so we unfortunately cannot guarantee absolute security. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any information that you provided to us has been compromised), please contact us immediately using the contact information in the “Contact Us” section below. If we learn of a security breach involving your personal information, we will inform you and the relevant authorities of the occurrence of the breach as required under applicable law.
Under certain circumstances, you may make a written request to review any personal information about you that we have collected, used or disclosed, and we will provide you with any such personal information to the extent required by law.
You may also challenge the accuracy or completeness of your personal information in our records (access, deletion, and rectification). If you successfully demonstrate that your personal information in our records is inaccurate or incomplete, we will amend the personal information as required.
In addition, in certain circumstances, you may have the following rights:
Our products, our websites, and our other Services are intended for use by individuals who are legally considered to be adults in their jurisdiction of residence. We do not knowingly collect any personal information directly from individuals who have not reached the age of majority (minors).
All comments, questions, concerns, requests or complaints regarding your personal information or our privacy practices (including with respect to any service providers outside of your country of residence) should be sent to:
Data Privacy Officer
950 Michele-Bohec Boulevard
Blainville, Quebec, J7C 5E2